Freight/Shipping
At Remy Battery, order fulfillment is our goal. All orders placed through www.remybattery.com are shipped on a first-come-first-serve basis usually within 1-3 business days. Although Remy Battery stocks a large inventory of batteries and related products we may periodically experience backorders or special order requests on non-stock items. We make every attempt to ship your order complete but when a backorder or special order exists we will ship the product as soon as it is available to ship. It is our intention to keep you informed of the shipping process with your order. Should you have questions on the status of your order, you are welcome to email us at sales@remybattery.com. Please include your order number and your full name in the subject and body of the email.
Shipping rates are calculated based on the user selected carrier and delivery address. This is applied to the order total during the checkout process.
Transit time will vary by destination and shipping method chosen. Heavy weight and multiple quantity items can require special shipping and handling requirements. Applicable shipping rates will be quoted and provided to the customer for approval prior to order fulfillment.
The purchaser is responsible for filing any claim for freight or shipping damage directly with the freight carrier and Remy Battery Co., Inc. within five (5) days of receipt of the damaged product. Failure to do so may result in the refusal of a shipping damage claim.
If you find a discrepancy between the product shipped and the product you ordered, you must submit correspondence explaining the discrepancy to Remy Battery Co., Inc. within five (5) days of receipt of the product. Failure to do so may result in unnecessary delay in correcting the discrepancy or a denial of the discrepancy.
Remy Battery Co., Inc., reserves the right to bill shipping and handling charges directly to any purchaser that refuses a shipment without cause. Additionally, any refused or returned product is subject to a restocking fee of 15%. Please refer to our return policy.
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