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At Remy Battery, order fulfillment is our goal.
All orders placed through www.remybattery.com are shipped on a first-come-first-serve basis. Online orders are usually processed within 1-3 business days and then shipped with the option of standard ground, second day air or next day air. Orders may be shipped to any of the 50 states and Canada. Transit time will vary by destination and shipping method chosen. All orders are subject to verification and occasionally this verification may delay your order.
Although Remy Battery stocks a large inventory of batteries and related products we may periodically experience backorders or special order requests on non-stock items. We make every attempt to ship your order complete but when a backorder or special order exists we will ship the product as soon as it is available to ship. It is our intention to keep you informed of the shipping process with your order. Should you have questions on the status of your order, you are welcome to email us at firstname.lastname@example.org. Please include your order number and your full name in the subject and body of the email.
Shipping rates are calculated based on the user selected carrier, estimated delivery time, delivery address, and estimated package size and weight of the item(s) ordered. This is applied to the order total during the checkout process. Heavy weight and multiple quantity items can require special shipping and handling requirements. Split shipments of an order may require an additional shipping and handling fee. Applicable shipping rates will be quoted and provided to the customer for approval prior to order fulfillment.
You should inspect packaging and contents for damage upon receipt. If the product is damaged in shipping, the purchaser must notify Remy Battery Co., Inc. within seven (7) days of receipt of the damaged product by contacting customer service at 800-455-7400 or email@example.com. Please keep the product and all packaging for inspection of damage claims. Failure to follow these instructions may result in the refusal of a shipping damage claim and denial of any refunds or exchanges.
If you find a discrepancy between the product shipped and the product you ordered, you must contact customer service at 800-455-7400 or firstname.lastname@example.org and explain the discrepancy to Remy Battery Co., Inc. within five (5) days of receipt of the product. Failure to do so may result in unnecessary delay in correcting the discrepancy or a denial of the discrepancy.
Remy Battery Co., Inc., reserves the right to bill shipping and handling charges directly to any purchaser that refuses a shipment without cause. Additionally, any refused or returned product is subject to a restocking fee of 15%. Please refer to our return policy.